How Elocera is configured for dental practices in BC
A complete overview of how dental clinics use Elocera to capture more new patient calls, reduce no-shows, and free up front desk time.
The dental front desk problem
Dental clinics in BC miss a significant portion of inbound calls — particularly during peak treatment hours, lunch breaks, and after 5pm. Every missed call is a potential new patient who will call the next clinic on the list.
Elocera answers every call in your clinic's name, 24 hours a day, seven days a week, with no hold times and no voicemail.
For dental practices, every missed call Elocera captures is a new patient your team can follow up with — instead of a caller who dialed the next clinic on Google.
How Elocera is configured for dental
New patient intake. Elocera collects the patient's name, contact information, insurance provider, reason for visit, and preferred appointment time — then delivers it to your team to schedule.
Emergency triage. When a caller describes a dental emergency — severe pain, broken tooth, lost crown — Elocera identifies the urgency and escalates the call immediately so your team can arrange the earliest available emergency visit.
Recall and reactivation. Elocera handles inbound calls from patients due for hygiene appointments and captures their details so your team can rebook them without friction, reducing gaps in your hygienist's schedule.
Insurance queries. Elocera is trained to answer common insurance questions — whether you accept a given plan, how to submit claims, and what your direct billing process looks like.
Integrations for dental practices
Elocera doesn't connect to a calendar. It captures every caller's details and delivers them to your portal, so your front desk can follow up to schedule — no double-bookings, since your team stays in control of the calendar.
Privacy and data handling
Elocera follows appropriate discretion protocols for patient-adjacent communications. Call data is encrypted in transit and never shared with third parties. Elocera is not certified under any health-privacy framework and should not be used to store protected health information.