Terms of Service

By accessing or using the Elocera website and services, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

Elocera provides AI-powered receptionist and front-office automation services, including but not limited to:

• 24/7 AI call answering and appointment booking
• Lead capture and qualification automation
• CRM and scheduling software integrations
• Analytics and reporting dashboards

You agree to use Elocera only for lawful business purposes. You may not:

• Use the service to engage in fraudulent, illegal, or abusive activity
• Attempt to reverse-engineer or copy any part of the platform
• Interfere with the operation or security of the service
• Resell or sublicense access without prior written consent

While we strive to maintain consistent service availability, Elocera does not guarantee uninterrupted or error-free operation. We reserve the right to perform maintenance, updates, or temporary downtime with reasonable notice where possible.

You are responsible for:

• Providing accurate account and business information
• Maintaining the confidentiality of your account credentials
• Ensuring your use of the service complies with applicable laws
• Obtaining any necessary consents from your own customers

Subscription fees are billed monthly or annually as selected during signup. All fees are non-refundable except as required by law. We reserve the right to adjust pricing with 30 days' written notice.

To the fullest extent permitted by law, Elocera shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the service. Our total liability shall not exceed the fees paid in the prior 3 months.

Either party may terminate the service relationship at any time. Elocera reserves the right to suspend or terminate accounts that violate these terms without prior notice.

We may update these Terms of Service at any time. Continued use of the service after updates constitutes your acceptance of the revised terms. We will notify users of material changes via email or in-app notification.

For questions about these terms:

team@elocera.com