How Elocera handles after-hours intake for BC law firms
From conflict screening to consultation booking — how legal practices in British Columbia are capturing the leads their competitors let go to voicemail.
The after-hours intake gap
Between 40 and 60 percent of new client inquiries to law firms arrive outside standard business hours. Personal injury, criminal defence, employment, and family law callers are emotionally activated and ready to retain the first firm that answers.
Elocera captures those calls at 11pm with the same professionalism your best receptionist would deliver at 11am.
How Elocera is configured for legal practice
Practice area routing. Elocera is trained on your specific practice areas and screens callers to the right lawyer or intake coordinator based on the nature of their matter.
Conflict screening intake. Elocera collects the information needed for a basic conflict check — opposing parties, matter type, and key facts — and passes them to your team to run the check and arrange a consultation.
Consultation intake. Elocera captures the caller's details and matter so your team can follow up to schedule a consultation.
Urgency escalation. For genuine emergencies — a criminal duty counsel call at midnight, a restraining order inquiry — Elocera identifies urgency signals and routes appropriately rather than treating every call identically.
Data handling
Client communications are privileged. Elocera stores call recordings and transcripts in your account. Call summaries are sent securely to your intake team and never shared externally.
Integrations for legal practices
Elocera doesn't connect to a calendar. It collects intake responses and delivers structured intake summaries by email to your team, who follow up to schedule the consultation.